Shipping to Canadian and US Address
Shipping Cost are not included in our prices and is not refundable. We have through our partner UPS made it possible to choose your own method of shipping. The option is entirely what works for you as our customer, this website offers that choice. If the item is too large or too heavy it will be delivered via Freight Line (Truck Line).
Shipping internationally
We ship to addresses inside North America and Internationally. We are not responsible for any damages that may occur during shipping. Warranty issues will be between the customer and the manufacturer. The customer may be responsible for shipping cost incurred for warranties. **Please be advice any product from Anthony Steel Manufacturing is only sold in Canada and the products are custom made for our customers.
Shipping orders and Time
Since our items come from different vendors, shipping times will differ from item to item. Shipping time is 7-21 days depending on shipping point(s) and item(s) ordered. To schedule multiple deliveries please contact our customer service representatives at 416-628-4914 / 647-709-7094 or Toll free 1-866-233-5273
Order changes/cancellations
Orders that have not yet shipped can be changed or cancelled. Exceptions to this policy include custom orders defined as any order where size, color, or customization was selected. Orders that have already been shipped cannot be cancelled or changed. For changes or cancellations please call our customer service representatives at 416-628-4914 / Toll free 1-866-233-5273
Can I order products by phone?
Definitely! Our sales representatives are available to take your orders from Monday – Friday 9:00am to 5:00 pm. For all phone orders call 416-628-4914 / Toll free 1-866-233-5273
Damages
Please be sure to check your shipment for damage when you sign for it and notify us of any damage immediately. Note any damage on the delivery ticket and contact the carrier UPS http://www.ups.com. The receiver is responsible for filing shipping claims with the appropriate carrier. Although BB KARE, Inc. will do all that we can to assist you in your claims, we are not responsible for the monetary restitution of any such claims. Call our customer service department at 1-866-233-5273 or 647-709-7094 if you need to order a replacement item while the carrier is responding to your claim.